T.Y B.COM
SEMESTER - 5
MID SEMESTER EXAMINATION
RETAIL BANKING
MCQS = UNIT - 3
(1) Which of the following bank launches India's first Mobile ATM?
(a) HDFC Bank
(b) Axis Bank
(c) SBI
(d) ICICI Bank
(2) Which bank was introduced first ATM machine in India?
(a) RBI
(b) PNB
(c) ICICI bank
(d) HSBC
(3) CDM refers to .............
(a) Credit Development Method
(b) Cash Deposit Machine
(c) Cash Development Method
(d) Cash Development Machine
(4) ECS refers to .............
(a) Easy Cash Service
(b) Electronic Clearing Service
(c) Electronic cash service
(d) Easy Clearing Service
(5) NEFT refers to ...........
(a) National Economic Fund Transfer
(b) National Economic Fund Transfer
(c) National Electronic Fee Transfer
(d) None of these
(6) IFSC stands for .............
(a) Indian Financial System Code
(b) International Financial System Code
(c) Indian Fund Service Code
(d) None of these
(7) RTGS stands for .............
(a) Real Time Gross Settlement
(b) Real Term Gross Settlement
(c) Real Time Goal Settlement
(d) Real Term Goal Settlement
(8) ATM means ..............
(a) Any Time Money
(b) Auto Truck of Mahindra
(c) Automated Teller Machine
(d) None of above
(9) Defaulter of loan means
(a) Not paying loan instalments
(b) Bad reputation
(c) Ilegal activities
(d) None of above
(10) Internet banking refers to
(a) Operation of account through internet
(b) Opening of account through ATM
(c) Both (a) & (b)
(d) None of above
(11) Which one of the following is controlled by the World Wide Web?
(a) Universal banking
(b) Virtual Banking
(c) Wholesale Banking
(d) None of these
(12) Marketing of Internet Banking means
(a) meeting of Banks on the net
(b) net practice
(c) marketing usage of Banking transactions through internet
(d) transactions with foreign banks
(13) _________ is not a channel for bank marketing.
(a) Telemarketing
(b) Internet Banking
(c) Mobile banking
(d) None of these
(14) Offsite Marketing means _______.
(a) Salespersons
(b) Marketing in Production Department
(c) Marketing inside A Branch
(d) Marketing outside A Branch
(15) Target market for Home Loans is
(a) builders
(b) housing societies
(c) agriculturists
(d) All of these
16) Target group for Educational Loan is ........
(a) all customers
(b) students
(c) poor students
(d) students with good academic record
(17) Marketing in banks is a necessity today, due too
(a) liberalization
(b) nationalization
(c) fashion
(d) urbanization
(18) Bank provides loans for
(a) Home
(b) Car
(c) Education
(d) All of above
( 19) ............ refers to transaction cost borne by the banker or the customer depending upon the product offered or availed.
(a) Promotion
(b) Price
(c) Place
(d) Process
(20) .......... refers to the efforts of the banks to reach the customers.
(a) Promotion
(b) Price
(c) Place
(d) Process
(21) .......... refers to developing tangibility to the intangibility concept of banking services.
(a) People
(b) Place
(c) Promotion
(d) Physical Evidence
(22) Which of the following is primary direct channel that drives retail banking?
(a) Branch
(b) Extension channel
(c) ATMs
(d) Mobile banking
(23) .......... refers to the arrangement of all physical components within the available floor space to provide maximum effectiveness and coordination of components into an efficient and attractive unit.
(a) Promotion
(b) Place
(c) Layout
(d) Physical Evidence
(24) Which of the following provide banking services to the specified group within command area of branch?
(a) Extension Counters
(b) ATMs
(c) Internet banking
(d) Mobile Banking
(25) Give the full form of PIN.
(a) Personal Identification Number
(b) Policy identification Number
(c) Personal Index Number
(d) Private identification Number
(26) Give the full form of POS.
(a) Personal On Sale
(b) Point Of Sale
(c) Personnel Of Service
(d) None of these
(27) What is DSA ?
(a) Direct Selling Associates (Agents)
(b) Direct Selling Agreement
(c) Demand Selling Associates
(c) Direct Services Associates
(28) What is CRM?
(a) Customer Relationship Management
(b) Customer Regarding Management
(c) Cash Relationship Management
(d) None of these
(29) In which model individual process platform supports one product only ?
(a) Vertically Organized Model
(b) Horizontally Organized Model
(c) Predominantly Horizontally Organized Model
(d) Predorninantly Vertically Organized Model
(30) Give the full form of ALPM.
(a) Automated Legal Printing Machine
(b) Automated Ledger Programme Management
(c) Automated Ledger Posting Machine
(d) None of these
(31) Globally Mobile Banking was started in the year .........
(a) 2000
(b) 2005
(c) 2010
(d) 2015
(32) Bank marketing means creation and delovery of customer satisfying services at a profit to the bank. - Who gave this definition ?
(a) Kenneth Andrew
(b) Deryk Vander Weyer
(c) Sir Fredrick Seebohmn
(d) None of these
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