T.Y B.COM
SEMESTER - 5
MID SEMESTER EXAMINATION
RETAIL BANKING
MCQS = 2017-18
1. Customers' expectations of service quality mainly don't depend on following:
A. Reliability
B. Responsiveness
C. Both (A)and (B)
D. None of these
2. The product represents the customer's minimal purchase condition while the product is the result of voluntary improvements brought by marketers.
A. expected, potential
B. expected, augmented
C. augmented, expected
D. augmented, potential
3. In product life cycle, which stage if not attended properly will lead to product death ?
A Growth
B. Introduction
C. Maturity
D. None of these
4. Fundamental assumptions about customers for building banking products in retail banking is that customers are ____ their needs are not ____and each customer will have of need.
A. different, same, different
B. different, same, same
C. different, different, different
D different, different, same
5. In the combination term deposit, the first part will be in the form of _____will be on any one type of deposit.
A. fixed, demand
B. fixed, recurring
C. recurring, fixed
D. demand, term
6. In retail banking, monies in accounts are not allowed to sit idle and undertake active travelling by means of sweep facilities from _______accounts to accounts above a certain specified level.
A. recurring deposit, fixed deposit
B. savings, recurring deposit
C. Savings, fixed deposit
D. fixed deposit, recurring deposit
7. Purchase now and pay immediately is concept used in card and Purchase now pay bill after specified time is concept used in card.
A. Smart, credit
B. debit, credit
C. Credit, debit
D. debit, smart
8. Wholesale banking basically does not deal with and retail banking usually does not deal with _______
A. wholesale consumers, individual customers
B. retail consumers, corporate customers
C. corporate customers, retail consumers
D. wholesale customers, retail customers
9. Which of the following is/are co-branded credit card/s ?
A. Titanium Credit Card
B. Platinum Credit Card
C. Both A and B
D. None of these
10. Which stage in the new product development will decide whether the product is viable from the financial and marketing aspects?
A. Business 'analysis and market analysis
B. Concept testing
C. Idea screening
D. Actual product development
11. "Products are almost always combinations of the tangible and the intangible" is observed by
A. Theodore Levitt
B. Philip Kotler
C. Abraham Maslow
D. Frederick Herzberg
12. All banks offer fixed term deposit products with provision for or _____ interest payment options.
A. monthly, quarterly, yearly ,
B. monthly, half yearly, yearly
C. monthly, quarterly, cumulative
D. monthly, quarterly, half yearly
13. _______ Products are the backbone of the revenue streams of banks in consumer based banking and cross selling is always structured and implemented around products.
A. Retail liability, retail liability
B. Retail liability, retail asset
C. Retail asset, retail asset
D. Retail asset, retail liability
14. Personal loan is a good example of ______ products while fixed deposit is a good example _______ products for the banks.
A loans and advances, asset
B. liability, deposit
C. retail asset, liability
D. liability, asset
15. Corporate Banking serves to a relatively ______client base as compared to retail segment.
A. smaller segment of corporate
B. larger segment of corporate
C. smaller segment of retail
D. larger segment of wholesale
16. Providing banking services to high net worth individuals is also known as ______
A. Private banks
B. Private banking
C. Both A and B
D. None of these
17. E.M.I. in banking industry stands for _________
A. Effective Monthly Instalments
B. Equated Monthly Instalments
C. Easy Monthly Instalments
D. Equal Monthly Instalments
18. Now a days, savings account come with debit card facility as an operative instrument, here debit cards would come under ______tag in product models in retail banking.
A. deposit product
B. Asset products
C. liability product
D. Other products/services
19. Which of the following is not a virtual delivery model of retail banking?
A. Mobile Banking
B. Branch
C. Internet Banking
D. ATMs
20. Which segments are considered the most important for banks with regards to their retail banking initiatives?
A. Mass market, mass affluent and super affluent
B. Mass affluent and super affluent
C. Mass market and mass affluent
D. None of these
21. Current Account as a deposit product is an example of deposit.
A. fixed
B. demand
C. time
D. term
22. Selling mutual funds through a bank branch would come under.
A. Asset product
B. liability product
C. Third party product
D. none of these
23. Where the depositor is required to deposit fixed sums of money every month for a specific period and at the end of the period, the principal along with the accrued interest are paid back to the depositor, such deposit is known as
A. Recurring Deposit
B. Combination Deposit
C. Fixed Deposit
D. Unfixed Deposit
24. If we scan the products and services offered by across all retail banks, the product differentiation among retail banks is _______and only value differentiation is the key factor across retail banks.
A. very big
B. massive and wide
C. very less
D. very broad
25. Usually, in individual consumer based banking, customer base _______is and ticket size of loans is ________
A. huge, more
B. less, more
C. low, huge
D. vast, small
26. The effect of NPA will be less pronounced in than corporate loans is higher than retail loans.
A. Retail banking, wholesale banking
B. Wholesale Banking, Retail banking
C. Wholesale Banking, Individual Banking
D. Corporate banking, Retail banking
27. Bank of Baroda and _______were two of the early players in the credit card business in the PSB space.
A. State Bank of India
B. Allahabad Bank
C. Citibank
D. None of these
28. ______and_______ were the pioneers in introducing consumer banking models with hybrid liability and asset products.
A. Standard Chartered Bank, Grind lays
B. Citibank, Barclays bank
C. Citibank, Grind lays Bank
D Standard Chartered Bank, Citibank
29. Esteem needs in Maslow's need hierarchy theory consist which of the following products?
A. Home décor loans
B. Term Insurance Product
C. Neither A nor B
D. Both A and B
30. Decline stage is also known as _______
A Staleness stage
B. Saturation Stage
C. Both A and B
D. None these
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