T.Y B.COM
SEMESTER - 5
MID SEMESTER EXAMINATION
RETAIL BANKING
MCQS = OCTOBER 2019
1) Different bank offer ......... Product under difference name sucb as flexi deposit account, multiple deposit account, quantum deposit account, etc.
(A) Recurring deposit
(B) Term deposit
(C) Combination deposit
(D) Fixed deposit
2) Recurring deposit is an example of ....... Product
(A) Asset Product demand deposit
(B) Liability Product
(C) Other Product or Services
(D) Asset Product time deposit
3) In case of retail banking ticket size of loan will be ...... While customer base will be ...... And Interest spread here will be ..…....
(A) Small, huge, high
(B) High, small, huge
(C) Low, small, less
(D) Small, huge, less
4) Selling of Gold coins through branches can be categorized as ______
(A) Third party products
(B) Assets products
(C) Liability products
(D) None of these
5) Which of one of the following are rattail Assets under Retail Banking________?
(A) Housing Loan/ Consumer Durable/ Car loans
(B) Salary overdraft / Loan against Rental Receivables
(C) Loans for trades/loan against securities
(D) All of the above
6) Income levels (in Rs. Lakhs) for High Net Worth customer Segment is______
(A) 2 – 10
(B) 50 – 400
(C) 400 – 4,000
(D) 4,000 – 1,20,000
7) Impact of Non-Performing Assets (NPAs) in case of _____ Banking will have more pronounced effects on business?
(A) Retail
(B) Corporate
(C) Both
(D) None of these
8) Which three customer segments are considered as the most important segments on whose requirement the banks structure their products and services?
(A) Mass market, Mass affluent, High Net Worth
(B) Mass Affluent, Super High Net worth, Super Affluent
(C) Mass Affluent, Super Affluent, Mass Market
(D) Super High Net Worth, High Net Worth, Super Affluent
9) Loan against Rental Receivables can be categories as ______ product:
(A) Assets
(B) Liability
(C) Other product/services
(D) None of these
10) Fixed Deposit with built in overdraft facility has a combination of the features of ______
(A) Savings Bank Account and Current Bank Account
(B) Current Bank Account and Recurring Account
(C) Term Deposit Account and Current Bank Account
(D) Recurring Account and savings Bank Account
11) Which banks are said to be pioneers in introducing Hybrid Liability and Assets
Products in India?
(A) Standard chartered bank
(B) City bank
(C) Grind lays Bank
(D) Both (A) and (C)
12) Salary Overdraft can be categorized as ________ Product.
(A) Retail Liability
(B) Other product /services
(C) Retail Asset Product
(D) None of these
13) The characteristics of Debit Cards are:
(A) Payments for purchases are directly debited into the account
(B) Cash withdrawals through ATMs are debited to the account immediately
(C) Payment made for purchases/usages will be debited subsequently after a certain period
(D) Both (A) and (B) are true
14) Which facility by banks allows funds to be transferred from Savings Account to Fixed Deposit Account above a certain specified level?
(A) Recurring Deposit Facility
(B) Monthly investment scheme facility
(C) Sweep Facility
(D) Both (A) and (B)
15) ______ can be considered as Demand Liability and ______can be considered as time liability:
(A) Recurring Deposit Account; Term deposit account
(B) Savings Account; Recurring Deposit Account
(C) Term Deposit Account and Current Bank Account
(D) Recurring Account and Savings Bank Account
16) Withdrawal of cash from bank branch can be included under ______ of Bank:
(A) Virtual Delivery Model
(B) Physical Delivery Model
(C) Both A and B
(D) None of these
17) Private Banking can be defined as:
(A) Services to Large Number of Customers with Small Deposits
(B) Services to Corporate Customer
(C) Service to High Net Worth individuals
(D) Services to Customer belonging to Rural India with Small or Nil Deposits.
18) Which of the following can be an example of Virtual Delivery Model of Banks?
(A) Opening Fixed Deposit Account through Mobile App
(B) Payment of Utility Bills through Debit or Credit Cards
(C) Transferring Funds to other Account using NEFT or RTGS
(D) All the above options are correct
19) Which of the following factor catapulted the scope for retail banking business in India?
(A) Emergence of new customer segment
(B) Explosion of service economy in addition to manufacturing space
(C) Rise in young population
(D) All of the above
20) Select an Asset Product which is Self-liquidating ________
(A) Overdraft
(B) Bill Finance
(C) Credit Card Receivable
(D) Personal Loans
21) Product/Service-Life Cycle depends on ______
(A) Core Service
(B) Augmented Service
(C) Subsidiary Service
(D) Both (A) and (B) are Correct
22) What is Para Banking?
(A) Providing Retail Assets Service
(B) Providing Retail Liabilities Service
(C) Providing Third Party Distribution products and services
(D) None of these
23) Providing payment Gateway Facility for Rail and Air ticket Booking would come under:
(A) Asset products
(B) Liability products
(C) Other products/ Services
(D) None of these
24) In which stage of product life cycle, product is likely to break even and start
generating profits?
(A) Maturity Stage
(B) Saturation Stage
(C) Introduction Stage
(D) Growth Stage
25) Conventionally which banks carried generalized approach in banking business i.e. there is no bifurcation between retail and non-=retail activities_____
(A) Foreign banks
(B) Private Sector Banks
(C) Public sector banks
(D) None of the above
26) If fine turning and value additions are not done to the product then it can lead to death of the product under which stage:
(A) Growth Stage
(B) Saturation Stage
(C) Maturity Stage
(D) Decline Stage
27) ______ is the specific feature available with a particulars product:
(A) USP – Unique Selling point
(B) USP – Universal Selling Point
(C) USP – Unique Selling Proposition
(D) USP - Universal serial point
28) What are the various remittance services provided by bank?
(A) IMPS/NEFT/RTGS
(B) Demand Draft/ Bankers Cheque
(C) Both (A) and (B)
(D) None of these
29) In the present Scenario, with the implementation of technology initiatives
aggressively by banks, Offering ATM/ Debit card is part of _______ product:
(A) Expected product
(B) Augmented product
(C) Core product
(D) Potential product
30) Letter of Guarantee can be regarded as _____ service:
(A) Fraud Based Service
(B) Non – Fund Based Service
(C) Both (A) and (B)
(D) None of these
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